Customer feedback & Ideas for IRIS

Suggest & prioritise ideas for our customer-driven roadmap

It would be useful to seperate out the email and telephone from the postal address to make the share address button more useful

We would like to be able to share one part of the address between client codes but not necessarily the postal address, telephone number and email address

  • Judith Kenny
  • Jul 4 2018
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  • Admin
    Ben Webb commented
    6 Dec, 2021 03:10pm

    Hi All,

    The update to the shared address changes are now live with the v21.4 of IRIS Accountancy Suite.

  • Chris Trevor commented
    23 Jun, 2021 10:35am

    Any update on this?

  • Chris Trevor commented
    6 Oct, 2020 07:07pm

    What is the status of this being implemented please?

  • Admin
    Ben Webb commented
    13 Nov, 2019 11:33am

    Hello Chris,

    We've completed the investigation into the work needed to be done to achieve this. At the moment we are looking at including this in the October 2020 release.

    We'll include more updates when they become available. let me know if you have any questions.

  • Matthew MacInnes commented
    13 Nov, 2019 10:03am

    Agreed, the email address and phone numbers being linked to the address make sharing of addresses an unusablefunction

  • Chris Trevor commented
    5 Nov, 2019 09:24am

    Is there any further update on this being implemented?

  • Mike Turner commented
    8 Feb, 2019 11:11am

    Hello, just an update for Accountant Go customers affected by this. We have listened to the feedback and have added new functionality. You can now manually add mobile numbers and email addresses for unique contacts, into Accountant Go. if you have multiple contacts pulling through for a client, however one contact’s mobile number is not pulling through to the system, go to Settings > Manual Contact Details, to quickly and easily add in the missing number.

    This feature can also be used for contacts who have downloaded the app, however are not currently linking to a company (due to their mobile number not being held in the IRIS database, therefore not exported over to Accountant Go).

    Hope this helps, any questions let me know.

  • Simon Young commented
    21 Jan, 2019 09:06pm

    If IRIS can't be bothered to sort this out I won't be renewing the expensive and faulty AccountantGo - if directors live at the same address why should IRIS ignore one of them?

  • Admin
    Alex John commented
    21 Jan, 2019 05:10pm

    Chris - Thanks for your comments. We do have this high up our priority list, unfortunately at the moment we have not had a good opportunity to include it in a release, due to other priorities and legislation. It is not a small task, so requires some consideration as it affects lots of areas. We are taking on board your comments when planning the future releases and hope to be able to include this as soon as is possible. 

  • Chris Trevor commented
    10 Jan, 2019 11:41am

    Iris - any feedback whether you acknowledge this and plan to implement?  One of the most voted for features on here and it has a big practical impact on our day to day use of the software.  Increasingly we have to unlink addresses because a separate email is needed.  Increasingly this means changes of address are overlooked on a spouse as people assume that addresses are linked as they have been historically.

  • Guest commented
    7 Jan, 2019 08:53am

    Also see the comments at which covers partly the same issue.

  • Simon Young commented
    9 Oct, 2018 10:31am

    This is critical to use GoAccountant correctly (can we also upload missing mobile numbers and email addresses?)

  • Chris Trevor commented
    20 Sep, 2018 08:20am

    Making email addresses specific to the client, and not shared with the postal address, is essential and I have been feeding this request back and asking Iris for this for years.   

    The current way email addresses are shared is a risk to our business.  Either we don't share address and then there is a risk that if someone notifies us of change of address we don't remember to change the address of the linked person.   Or we do share the address and risk that someone looks up the email address and ends up sending an email to the address that belongs to the other shared person.

  • Simon L commented
    11 Sep, 2018 10:58am

    This is essential as we've noticed that uploading e-checklists to OpenSpace causes new user accounts to be created if the main email address in a shared address is different to the one in OpenSpace. We’ve had to un-share all our addresses as a result.