Customer feedback & Ideas for IRIS

Suggest & prioritise ideas for our customer-driven roadmap

It would be useful to seperate out the email and telephone from the postal address to make the share address button more useful

We would like to be able to share one part of the address between client codes but not necessarily the postal address, telephone number and email address

  • Judith Kenny
  • Jul 4 2018
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  • Simon commented
    September 11, 2018 10:58

    This is essential as we've noticed that uploading e-checklists to OpenSpace causes new user accounts to be created if the main email address in a shared address is different to the one in OpenSpace. We’ve had to un-share all our addresses as a result.

  • Chris Trevor commented
    September 20, 2018 08:20

    Making email addresses specific to the client, and not shared with the postal address, is essential and I have been feeding this request back and asking Iris for this for years.   

    The current way email addresses are shared is a risk to our business.  Either we don't share address and then there is a risk that if someone notifies us of change of address we don't remember to change the address of the linked person.   Or we do share the address and risk that someone looks up the email address and ends up sending an email to the address that belongs to the other shared person.

  • Simon Young commented
    October 09, 2018 10:31

    This is critical to use GoAccountant correctly (can we also upload missing mobile numbers and email addresses?)

  • Guest commented
    07 Jan 08:53

    Also see the comments at https://ias.ideas.aha.io/ideas/IASPS-I-94 which covers partly the same issue.

  • Chris Trevor commented
    10 Jan 11:41

    Iris - any feedback whether you acknowledge this and plan to implement?  One of the most voted for features on here and it has a big practical impact on our day to day use of the software.  Increasingly we have to unlink addresses because a separate email is needed.  Increasingly this means changes of address are overlooked on a spouse as people assume that addresses are linked as they have been historically.

  • Admin
    Alex John commented
    21 Jan 17:10

    Chris - Thanks for your comments. We do have this high up our priority list, unfortunately at the moment we have not had a good opportunity to include it in a release, due to other priorities and legislation. It is not a small task, so requires some consideration as it affects lots of areas. We are taking on board your comments when planning the future releases and hope to be able to include this as soon as is possible. 

  • Simon Young commented
    21 Jan 21:06

    If IRIS can't be bothered to sort this out I won't be renewing the expensive and faulty AccountantGo - if directors live at the same address why should IRIS ignore one of them?

  • Admin
    Mike Turner commented
    08 Feb 11:11

    Hello, just an update for Accountant Go customers affected by this. We have listened to the feedback and have added new functionality. You can now manually add mobile numbers and email addresses for unique contacts, into Accountant Go. if you have multiple contacts pulling through for a client, however one contact’s mobile number is not pulling through to the system, go to Settings > Manual Contact Details, to quickly and easily add in the missing number.

    This feature can also be used for contacts who have downloaded the app, however are not currently linking to a company (due to their mobile number not being held in the IRIS database, therefore not exported over to Accountant Go).

    Hope this helps, any questions let me know.